FAQ
Questions & answers
When is Hajk open?
The season starts on June 1 and ends on September 15.
Security
Staying at Hajk should be a special and genuine nature experience. Living in nature can be associated with risks, being in the forest can be dangerous. This means you need to be careful when staying with us. It is important to pay attention to where you put your feet – for example, you can trip on fallen branches or slip on slippery rocks.
There is a first aid kit in the basecamp in case of an accident. For all these types of damage, the guest assumes his/her own risk and responsibility.
Responsibility of the guest
Please read the booking confirmation carefully and let us know if you find any inaccuracies by sending an email to info@hajk.se.
To make your stay with us as good as possible, it is important that you let us know right away if there is anything that does not meet your expectations of us, so that we have a chance to fix the problem.
The right of public access means that you should not disturb or destroy nature. We therefore kindly ask you to respect the place you are in and not to destroy or litter nature. This also means keeping a reasonable noise level while in the forest. For more information on how to behave in nature, see the Finnish Nature Agency.
You can make a fire in the fireplace next to the tent, but only use the wood we provide. It is not allowed to cut trees or branches of trees. It is also not allowed to peel bark from living trees.
If you have any questions, please feel free to contact us.
Checking in and out
Check-in at 15:00 – Check-out at 10:00
Respecting nature – Allemansrätten
The basic principle of the right of public access is to be considerate, not to disturb and not to destroy.
It is important that we respect nature and the fragile ecosystem we visit. Walk only on footpaths, do not pick moss from rocks and do not cut trees or branches from trees.
Fire ban
You may only light a fire in the spark-proof fireplace provided in the tent. There is the least risk of the fire spreading and causing damage to the landowner. Use only firewood supplied by us. If that’s not enough, more wood is available at Basecamp.
If there is a fire ban on the site, no fires may be started. The gas stove can be used even if there is a fire ban, but be careful.
How to get there
About a week before your arrival date, we will send you an email with the exact coordinates of your camp. We recommend that you enter the coordinates in Google Maps or use the link we send you in the email.
There is no street address for Hajk to enter into the GPS.
Transportation to Hajk’s camp is not included in the price.
Wi-Fi
In Hajk’s camp there is limited mobile phone coverage for most subscriptions. Wifi is available at the basecamp/reception for emergencies. SMS always works.
Things to bring from home
About a week before arrival, we will send you an email with useful information and a packing list. What we always recommend, however, is to check the weather forecast for the days you will be staying with us and to bring clothes suitable for the weather. (such as rainwear, hiking boots, a warm sweater for the evening or swimwear).
- A lighter backpack for hiking
- Water bottle
- Mosquito repellent
- Sun protection
We do not serve alcoholic drinks, but you are free to bring your own. Water, coffee and tea are available at the campsite.
Put on comfortable shoes for the hike through the forest. It can be muddy and wet along the trail so it’s best to have a pair of hiking boots.
Comfortable evening clothes to put on after a long day of hiking.
Combustion
You may only light a fire in the fireplace adjacent to the tent, where the fire is least likely to spread and cause damage to the landowner.
You may only use wood that Hajk has left at the tent, if you need more, it is available at Basecamp/reception.
Fire ban – If there is a fire ban, no fires can be lit at the campsite – not even in the fireplaces. You can use the gas stove if there is a fire ban, but of course you should be careful. We will provide more information if there is a fire ban during your stay.
The kitchen
Our camps have a fully equipped outdoor kitchen with everything you need to cook all your meals. All of our packages include a fantastic box of local ingredients and ready-made recipes for outdoor cooking.
Here you will find a list of items in the outdoor kitchen.
- Two-burner gas stove
- Muurikka
- Saucepans and frying pans
- Plates, cutlery, glasses and mugs
- Other kitchen tools such as cheese slicers, potato peelers, wooden spoons and strainers.
- Salt, pepper and spices
Washing up is done by hand in the sink. Scrape off any leftover food thoroughly before washing the dishes to avoid clogging the drain.
What is in the tent?
In the tent
- Double bed
- Sofa bed
- Merino wool bedding set
- Party games
- Floor fan
- Blankets and sheepskins
- First aid kit with fire extinguisher and fire blanket.
In the bathroom
- The tents are equipped with their own toilet and shower.
- Soap and shampoo
- Toilet paper
Other
- Patio with table and chairs
- Firewood for heating
- fireplace
Base camp
Basecamp serves as that hub for all our guests. It offers an impressive panoramic view of the picturesque valley where our tents are pitched.
At this focal point you will find our reception, which is open and staffed 24/7 to meet your needs at any time, day or night. In addition to the reception, there is a welcoming lounge and a spacious terrace where you can enjoy the natural beauty of the surroundings.
Basecamp also includes a well-stocked kiosk for buying snacks and necessities. Here you will also find various board games for entertainment, as well as the opportunity to interact with our experienced Hajk-rangers. They are ready to share their knowledge, tips and advice to enhance your experience. Whether you are looking for adventure or just want to relax and unwind, Basecamp offers the perfect base for an unforgettable stay.
Lunch box
We offer a food package with delicious and local ingredients. Each ingredient is carefully selected to create the best outdoor dining experience.
The food packages that you receive at check-in contain ingredients for dinner, breakfast and lunch/packed lunch to be taken on the day’s hike.
Our tents have been designed with cooking in mind. Each tent has a fully equipped kitchen where you will find everything you need to prepare all your meals.
The food package is lactose-free and nut-free. If you have any food allergies – please let us know so that we can do our utmost to adapt the recipes as needed.
As far as possible, we offer organically grown ingredients.
Food packages are included in all our packages.
Food package for 1 night (24 hours) includes:
Day 1 – Dinner – Seasonal menu to be released shortly
Day 2 – Breakfast – Seasonal menu to be released shortly
Day 2 – Lunch – Seasonal menu to be released shortly
Food package for 2 nights (48 hours) includes:
Day 1 – Dinner – Seasonal menu to be released shortly
Day 2 – Breakfast – Seasonal menu to be released shortly
Day 2 – Lunch – Seasonal menu to be released shortly
Day 2 – Dinner – Seasonal menu to be released shortly
Day 3 – Breakfast – Seasonal menu to be released shortly
Day 3 – Lunch – Seasonal menu to be released shortly
Payment
When you book, you pay through Klarna and can choose a card payment or Klarna’s payment solution.
Payment must be made immediately, but you can buy up to 40 days before arrival.
Gift vouchers
Gift cards are available for purchase and are valid for two years from the date of purchase.
It can be used to purchase any of our packages.
Cancellation and rebooking
Cancellation
Open purchase up to 40 days before arrival.
39-14 days before arrival, a 50% cancellation fee applies.
13-0 days before arrival, there is no refund in case of cancellation.
Amendment cost
Cost of changing dates within the same season
Up to 14 days before arrival, the cost is €300 per change.
13-2 days before arrival 1000:- per change.
2-0 days you lose the entire cost.
Changing the name of the reservation is always free of charge.
Cancellation protection
Cancellation insurance is taken out at the time of booking.
In case of cancellation with cancellation protection more than 14 days before arrival, the entire rental amount paid will be refunded, but not the cost of the cancellation protection 400:-.
In case of cancellation with cancellation insurance later than 13 days before arrival, the entire rental amount paid will be refunded minus a 500 SEK handling fee and the cost of the cancellation insurance 400 SEK.
Changing the date more than 14 days before the date of arrival is free of charge if you have cancellation protection, changing the date closer than 13 days before the date of arrival is subject to a charge of €300 per change.
Cancellation protection is valid until 10:00 am. 15.00 the day before arrival.
Dogs
Dogs are welcome in our dog rooms for a fee of SEK 300 per dog as extra cleaning is required due to animal allergies. We ask you to carefully dry your dog if it rains before letting it into the tent. Please note that dogs must be kept on a leash between March 1 and August 20 in places where there is wildlife, which includes our camp. Please note that dogs are not allowed on the bed.
Children at Hajk
The Shark Experience is designed to give couples and adults traveling together the opportunity to enjoy a wonderful nature experience.
We have carefully selected the most beautiful locations we could find for our camps & hikes, and these locations are often somewhat remote and difficult to access to ensure a secluded and peaceful experience. It is worth noting that this can make it difficult for children to complete the walk. As many of our guests choose to come here to experience the peace and quiet of nature, we encourage everyone to respect and keep a reasonable noise level,
Many of our hiking trails require you to be able to walk at least 17 kilometers. Therefore, we do not consider it appropriate for children under 10 years old to stay with us at Hajk. We of course welcome children under the age of 10, but whether children can manage the hike is the responsibility of the parents.
Day number – Emergency contact
For emergencies, you can reach us on +46 708 12 80 12.
If you need to contact the fire brigade, ambulance or police, call 112.
Emergency contact number for Hajk: +46 708 12 80 12 If you need to contact the fire department, ambulance or police – call 112
Accessibility for the disabled
Hajk offers a handicapped accessible tent and a handicapped accessible basecamp. It is important to note that while we strive for accessibility in some parts of our activities, nature itself is not accessible to people with disabilities. Our tent site can be difficult to access for wheelchairs due to a 200 meter hilly path through the forest from the parking lot to the tent and height differences between the ground and the tent. Unfortunately, the hiking trails are also not adapted for wheelchairs.
